FAQs

Find out what you need to know about Sticky Rice Cooking School in the Adelaide Hills. 

What is it like inside Sticky Rice Cooking School?

Information of Team Building activities

We have a dedicated page on our menus section where you can find all the details about the different styles of classes we offer. Our team will work with you to tailor the class to your team’s needs, whether it’s for fun, leadership, collaboration, or communication. You can also download our brochure for further information and check availability on our class calendar. If you’re interested in booking a team building event, please give us a call to get a date booked in for you. Don’t forget to check out our frequently asked questions section too!

How to book a Private Cooking Class

If you’re interested in booking a private class for a group of people, you can find information about it on our cooking school page menu. We offer different options for different group sizes, including kids classes and school groups. To check availability, you can either enquire directly or click “Book a Class” to see which dates are available to be booked. If you’re ready to book, you can do so for a minimum of 10 people. If you would like to add extra people, we can do this when we discuss your private booking requirements. Once you’ve booked, we’ll contact you with menus and to confirm the time of your class. If you’re not sure about the products or what we offer, you can download our brochure or contact us directly.

How to book a Cooking Class

First, browse through our Class Menu options to see what interests you. There are filters available for cuisine type, dietary requirements, and class length. When you’re ready to book, simply click on the “Book a Class” button and you’ll see the full calendar with all the class names corresponding to the menus you looked at earlier. You can select the time, number of people attending, and enter their names. If you have a gift voucher, enter the voucher number you reach this option which will deduct the voucher value from the amount due.

How to find availability in Villas

The easiest way to see broad availability of our beautiful villas is to choose the Accommodation menu option and under the Our Villas menu, select Check Availability.  This will provide a two-week view of all villas and options.  If you are ready to book, select Book Now which will show you a calendar where bold dates indicate availability. I hope this helps you find the perfect villa for your stay!

Booking a Package using a voucher

Mid-week packages can be booked directly through as per finding Villa availability process.  Weekend packages also follows this step but also check the cooking class calendar to find a class that matches the villa date to find your ideal Cook and Stay package.  Once you’ve found a date with availability, you can use the “book now” button to make your reservation.  If you have a voucher, enter this in the area provided. You will need to add your credit card details as it is a hotel booking.  Don’t worry, you won’t be charged if your voucher covers the full amount. Once you’ve booked, we’ll send you confirmation of your booking. Please call or email if you have any questions or need further assistance!

Redeem a gift voucher for a Cooking Class

You can find the links to Book a Class on our homepage. This will allow you to browse all available classes and menus and choose your preferred class. Fill in your personal details and select “yes, please” if you’re using a voucher and enter the voucher number.  Select “check voucher” to confirm its value. If the voucher covers the full cost, you can proceed to fill in the booking form with your details. If there is a balance remaining, enter your credit card details for the remaining balance. Don’t forget to fill in the names of the attendees and your email address for confirmation and reminders. Once you’re ready, just hit “book” and you’re all set!

How to purchase a Gift Voucher

Our vouchers are flexible and can be tailored to the recipient’s preferences. You can choose to purchase a voucher for a specific amount or a complete package without the dollar amount showing. You can also select whether you want it posted or downloaded. Once you’ve made your selection, you’ll be prompted to enter your credit card information and personalize the voucher with a message. Don’t forget to agree to the terms and conditions before completing your purchase.

Classes

There are cooking classes available for a range of budgets. Please see our class calendar or menu page for individual class prices.

Weekend classes usually run for about 4 hours and that includes time to sit down and dine on the delicious food. There is usually a break halfway through to sit down and sample one dish and then the other dishes are served as a banquet at the end of the cooking time.

We also have shorter classes in our calendar  running for 2 and 3 hours which run without breaks and are an alternative format.

Its easy. Go to the class calendar and use the book now button or click the class name link and this will display the pop up with the one-step booking form. On the booking form, you can pay by credit card or use your gift voucher towards the payment.

You can also call the office on (08) 8339 1314 to pay over the phone or have any of your queries answered.

Yes we offer private classes for couples, small and larger groups, corporate team building and school educational excursions. We have separate pages on our website for all these options and downloadable brochures with even more information. 

Here are some quick links

Private classes 

Team Building 

School Group Excursions 

All private class enquiries can be emailed to admin@stickyricecookingschool.com.au or you can call the office on (08) 8339 1314.

Nothing to bring. We provide all aprons, knives, utensils etc. for you to use during the duration of the class.

Because you will be handling knives and hot liquids please wear closed-in shoes.

We do offer specific vegetarian, vegan and gluten-free classes but most of our classes contain meat and fish dishes. We disclose the full menu on our class descriptions so please choose carefully.

Please use the menus page on our website to filter classes that are suitable for your dietary needs or preferences. 

Please note unless specified our Asian class recipes contain fish sauce, oyster sauce and nearly all curries contain shrimp paste. All our food may contain traces of nuts.

If you have any dietary requirements, please choose your class carefully. Classes DO NOT cater for vegetarians or those with food allergies unless specified.

Please understand we cannot change/substitute recipes on the day for individuals.

Yes we have a range of Gluten Free classes in our calendar and they are marked with GF in the name or read the menu notes for further information. You can use the dietary filters to browse menus that are Gluten free link to our menu page.

Yes , you can use the dietary filters to browse menus that are nut free .- link to our menu page.

Yes, you will wine and dine on the recipes prepared during the class – plus enjoy it all with complementary wine and beer.

No. We have a ‘no take away’ food policy to ensure that all guests have an enjoyable lunch or dinner with us as part of the class.

In addition, we cannot cater for leftovers for everyone to take home and trying to share leftovers equally has previously led to a distasteful ending and unsatisfied customers in the past. As a result, unfortunately, we no longer allow any left overs to be taken home so please do not request this during the class as refusal may offend.

We offer a private chef package which can be used as a private cooking class for 2 people or as a lunch or dinner cooked for you by the Chef. 

To book this you can add this as a room extra when you book directly with us. For more information on our packages, you can follow this link https://stickyricevillas.com.au/packages/

The Private Chef is available Monday- Thursday and Friday lunch. Book Now at this link

For weekend cooking options please see our other packages where you can join the group class in the cooking school.

Download a Free Sticky Rice Cook Book and Access Recipes and Online Tutorials Inside

Accomodation

You can book our packages through the Villas page on our website. There is a Book Now Button and packages are shown within the list of rates. You will be asked to specify the class you would like to include so please check the class calendar prior to making the package booking. We will then reserve your places in the specified class as part of processing your booking. We will send you both a confirmation of the class and the villa booking.

We have 3 villas and there is a matrix of availability that you can browse on a PC which shows 2 weeks at a time by each villa. Here is the matrix view link.
Alternatively, you can find the next available nights that are free for a particular villa by using the month by month view.

Use this link and then use the “”Find Available Date”” button and the calendar will update the display with all available dates for that particular villa in bold.

When you select a date from this calendar, you will be then asked to select the rate or room /package option before adding to your cart.

To complete the booking click the Book button on the right hand side of the screen.

We have our own three Stick Rice Luxury Villas onsite which can accommodate guests before or after our cooking classes or as independent travellers to the Adelaide Hills. If we are fully booked give us a call and we will try to help with other accommodation providers nearby. 8339 1314

Our villas can be viewed at this link Sticky Rice Villas 

We have 3 villas and there is a matrix of availability that you can browse on a PC which shows 2 weeks at a time by each villa.  Here is the matrix view link.

Alternatively, you can find the next available nights that are free for a particular villa by using the month by month view.

Use this link and then use the “”Find Available Date”” button and the calendar will update the display with all available dates for that particular villa in bold.

When you select a date from this calendar, you will be then asked to select the rate or room /package option before adding to your cart.

  • Private Chef
  • Cooking Classes
  • Romantic rose petal bed
  • Breakfast options
  • Massage options
  • Wine, champagne, chocolate options
  • Fire-wood supplies
  • Curry Provisions /Dumplings as In-room meal supplies

Policies

If you let us know within 5 full working days before the class date, then you are entitled to a full refund or your voucher will be reinstated. If you cannot give us 5 working days’ notice then the following conditions apply.

We will always try to help resell your booking but class bookings are like theatre tickets. There are limited numbers of tickets sold per class and the class must go on and will incur the respective costs regardless of cancelations. We unfortunately cannot accept responsibility for changes in peoples work commitments, itineraries or for sickness but you can of course let someone else of your choice replace you.

In general, if no one can attend in your place we cannot guarantee a replacement transfer when given less than 5 working days’ notice, so unless a replacement booking is found, you should be prepared to forfeit your booking, transfer it to someone else on the day or be placed on a cancelation waitlist.

What we can always do to try to help, is alert our waitlists and readvertise the tickets on our website. If a replacement booking is found, we will certainly pass on the credit and transfer you to another class of your choice.

If there are no replacement bookings before the class date, then we offer to put you on a waitlist for future late notice cancellations or empty class places.

Our late cancelation policy covers last minute COVID and emergencies and is a ‘make up’ class system, which is offered at our discretion when we have a class that may not be full a few days prior.

We will email you the class details and you can chose to confirm a booking or not. We can offer this service to you free of charge but only for a maximum of 3 notifications after which time your transfer options will expire and there will be no entitlements or refund options available to you.

Please note that if you are cancelling more than 3 places in the class or it is very short notice, it is very unlikely that we will be able to resell your booking so it’s always better to try to send sending someone else in your place to enjoy the experience that was originally booked.

Given the increasing number of covid and illness cancelations which we have been receiving, we have the follow options for last minute cancelations including COVID change of mind, isolation and quarantine needs. 

We understand that last minute illness and emergencies occur and we will do our best to help you, however as a business we cannot absorb the cost of customer cancelations outside of our agreed booking terms and conditions . 

The classes always go ahead on the basis of sold tickets and we will not cancel half empty classes as we have a commitment to our other customers. Hence, we have to include all cancelled class spaces in our running costs and are unable to refund/credit or transfer you unless there is a replacement sale. It is usually best to send someone else to enjoy the class if you can’t make it.

In summary, the options for late cancelations are below

  1. When there is less than 5 days’ notice we cannot just give you a flexible date transfer or a refund, unless we are able to recover the cost of your booking in the original class. We will try to readvertise the class places for you and hopefully we can recover your booking cost. Please see #2
  2.  If we have time to resell your places before the class commences, then we will pass this credit onto you directly. If this is the case, there will be no admin or cancelation penalties and you will have full flexible transfer or refund options equivalent to your ticket value. 
  3. You are also welcome to resell the seats yourself and supply us with alternative booking names that will attend instead of you. If it is very late notice, it is usually best to find someone else yourself and use this option, as realistically, we won’t have enough time to remarket the tickets for you through our website. This is like an event ticket that you can give to a friend, if you cannot use it.
  4. If no one attends the cancelled class places, we will add you to a waitlist ( see below) for any last minute availability in our future classes. As future class dates approach in our calendar, we will know if there is likely to be unfilled places in certain classes and we can then offer these to the waitlist customers. There is no further cost for the customer to attend via a waitlist invite and there is further info on how this works below.
  5. If however you prefer to set a new date in advance and purchase new class place/s, we can offer you a 35% discount as an alternative to our cost free policy above.  

Please note: The most misunderstood concept is, that it should cost nothing to transfer to a new class. This is not the case and we have included the explanation below. The waitlist system is a cost free solution which we are happy to administer in these challenging times, but you will have to wait for these opprtunities to arise.

  • The cost of a transfer to another class in the future is equal to a full priced ticket unless that class was unlikely to fill.  
  • This is because we limit the number of participants in each class. We will not increase the max tickets for sale in any class to create more capacity for extras, because this could reduce the experience for others.
  • Therefore, reserving any seats, from a set number available, will actively reduce our sales capacity for that class. The tickets you are potentially requesting us to reserve for you in advance, might otherwise sell for full price and therefore we need to allow time for our normal sales and normal demand to occur.
  • We won’t know if a class will sell to capacity until about a week before and if we have spare capacity then, we offer these, via email alerts to our waitlist contacts.
  • Our late cancelation policy covers last minute cancelations including COVID and emergencies and is a ‘make up’ class system. The dates of the classes which we can offer is at our discretion and are only available when we have a class that may not fill before the class date. 
  • This system offers you the opportunity to attend a class another time, but we can only do this, when we have unsold tickets or late cancellations to share with the waitlist.  
  • The waitlist system is a cost free solution which we are happy to administer in these challenging times, but you will have to wait for these opprtunities to arise which is when our last minute availability allows us to fill the class from the waitlist.
  • When we have unsold tickets to share, we will email you the date of the class and you can chose to confirm a booking or not. 
  • We can offer this service to you free of charge but only for a maximum of 3 notifications after which time your transfer options will expire and there will be no entitlements or refund options available to you.
  • All waitlist contacts will be sent an alert for ALL class that become available for offers. We do not take special requests or waitlist for individual class choices.
  • If you do not wish to attend, you can ignore the alert and you remain on the waitlist for future offers.
  •  If you wish to attend, you contact us through the instructions of the alert. All offers are subject to availability so there will be limited places for each offer that will be reserved on a first come first serve basis. 
  • Please ensure we have your best email contact if you are joining our waitlist system so that you see our offers in good time.

 

We understand that last minute illness and emergencies occur and we will do our best to help you, however as a business we cannot absorb the cost of customer cancelations outside of our agreed booking terms and conditions . 

The classes always go ahead on the basis of sold tickets and we will not cancel half empty classes as we have a commitment to our other customers. Hence, we have to include all cancelled class spaces in our running costs and are unable to refund/credit or transfer you unless there is a replacement sale. It is usually best to send someone else to enjoy the class if you can’t make it.

Our cancelation policy is stated on your booking confirmation.

Cancellation Policy:

Cancellations made 31 day or more in advance of stay are eligible for a full refund. 

N.B Please book carefully as a change of dates or cancellation less than 31 days is non-refundable or transferable. 

Our change of date and cancellation policy has to be strict as we only have 3 villas and are generally booked out months in advance. We have no spare room capacity and can therefore not absorb the cost of unoccupied rooms due to late changes. We will always offer to try to resell your booking for you however, if the room is left unoccupied due to a late change, you should be prepared to send a friend or forfeit your booking as there will be no credit that we can pass on.

N.B Credit Card details will be required to secure bookings, with full payment made at the time of booking but payments will be processed off-line. Any valid vouchers will be deducted before credit cards are charged. 

The Booking Cancellation charges are calculated as follows:

Bookings cancelled greater than or equal to 31 days prior to arrival will only incur the booking administration fee of $25.00

Bookings cancelled less than or equal to 30 days prior to arrival are non-refundable or transferable unless a replacement booking is secured. They will incur a booking cancellation charge of 100% of the total booking package cost.

No shows and cancellations after check-in – will be subject to a 100% cancellation fee.

Vouchers

If you are booking a Cooking Class only- Go to the class calendar and use the book now button or click the class name link and this will display the pop up with the one-step booking form. On the booking form you can pay by credit card or use your gift voucher towards the payment.

If you are booking a Villa or any Cook and Stay packages- 

  1. Firstly check our availability in the villas to find available dates- Check Villas Availability
  2. Next, browse our class calendar for the class schedule of what’s running on any given date and to find a match with the villa availability if you wish to combine both. 
  3. Please note our villas get quite booked up in advance especially on Sat nights but we have packages available whenever there are classes scheduled including mid-week and Sundays.
  4. To book with card or voucher Go to our Villas Book Now link 
  5. Please note a credit card is always required to be entered as security for part of the hotel booking process. Your card will not be charged if your voucher covers the full amount.

We have 3 villas and there is a matrix of availability that you can browse on a PC which shows 2 weeks at a time by each villa.  Here is the matrix view link.

Alternatively, you can find the next available nights that are free for a particular villa by using the month by month view.

Use this link and then use the “Find Available Date” button and the calendar will update the display with all available dates for that particular villa in bold.

When you select a date from this calendar, you will be then asked to select the rate or room /package option before adding to your cart.

To complete the booking click the Book button on the right-hand side of the screen.

You can also call the office on (08) 8339 1314 to pay over the phone or have any of your queries answered.

You can book our packages through the Villas page on our website. There is a Book Now Button and packages are shown within the list of rates. There is a box to specify your voucher number and we will validate and deduct your voucher amount as part of processing your booking. 

Please note the booking form does not display any adjustments for voucher amounts but it will be taken into account before your credit card is charged.

You are making a hotel booking and as such we require credit card details while you stay with us should there be any further charges applicable during your stay. There will be no initial charge to your card if your voucher covers the full amount of the package.

NB Since 2019 vouchers are legally valid for 3 years however we reserve the right to change package prices during this time. If you are making a booking with a voucher that is older than 1 year, the package price may have changed and the voucher will validate for the original purchase price only.